Terms & Conditions
GENERAL
Welcome to Charisma Fashions (“we”, “our”, “us”, “Website”, “our site”). This page lays out our terms and conditions under which you use our Website. Please read through these carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.
All images appearing on the site have been taken with great care, however the colour clarity may vary between the natural eye and your computer monitor. We cannot therefore guarantee the accuracy of the colour.
In order to purchase goods online, you must hold a valid debit or credit card. You should confirm that the information you supply to our website is accurate and complete and relates specifically to you, the customer. If any of your personal details change, you should advise us of the changes by email: info@charismafashions.ie
You must agree not to use or copy anyone else’s identity, or a name which you are not authorised to use. By using our site, you will agree to be bound by the terms.
We may change the terms and conditions from time to time, at our discretion. Using the website after changes have been made will mean that you have agreed to accept the new changes.
PLACING AN ORDER
By placing your order you have agreed to pay the price as stated, you will then receive a confirmation email from us stating your order has been received. You will receive a further email from us when your order has been dispatched.
We will contact you via email if any of the items you ordered are not in stock, your debit/credit card will then be automatically refunded. Your order is accepted by us when you receive our email confirming your goods have been dispatched.
We may not accept your order if:
- The item ordered is out of stock.
- We are unable to obtain authorisation for your payment.
- We find a product or pricing error.
- A product fails our internal quality checks.
- We reserve the right to reject any offer of purchase by you at any time, at our sole discretion.
If you have any questions please contact us during shop hours, Tuesday to Saturday 9.30am to 5.30pm.
Email: info@charismafashions.ie
Telephone: 063 21855
PAYMENT
All credit/debit card payments are subject to validation and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will either cancel your order or seek payment by an alternative method. If this should result in a delay in dispatching your goods, we cannot be held responsible.
We do not hold your debit/credit card details on the website or our customer database.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
DELIVERY
Please see our Delivery & Returns page.
RETURNS, REFUNDS AND CANCELLATION
Full details are set out on our Delivery & Returns page. In summary:
Where you buy from us online, you have a statutory cooling-off period of 14 days from the day you receive your order, during which you may cancel without giving a reason. You must tell us within those 14 days, and you then have a further 14 days to return the item(s) to us.
We will refund the price of the item(s) together with the standard delivery charge paid, to the original payment method. The cost of returning the item(s) to us is at your own expense, except where the item is faulty or incorrectly supplied.
Item(s) should be returned unworn, with all tags attached and in their original packaging.
For hygiene reasons we are unable to accept the return of earrings, hairbands, hair clips or other hair accessories once opened.
We do not offer exchanges on online orders. If you require a different size, please place a new order and return the original item for refund.
Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2022 in respect of goods which are faulty, not as described or not fit for purpose.
If you wish to query anything before purchase, please contact info@charismafashions.ie
PASSING OF PROPERTY AND RISK
We will retain legal ownership of all items until full payment has been made by you, and the payment has been received by us. Legal ownership of the items will immediately revert back to us if we refund any payment to you.
LIMITED LICENCE
We grant you a limited licence to access and make personal use of the Website. Please note that you may not copy any portion of the website without prior written consent which may be withheld in our absolute discretion.
You are granted a limited revocable and non-exclusive right to create a link to the home page of the Website for personal, non-commercial use only. You may not link to any page of the website other than the home page. We may at our discretion request that you remove any link to the website, and upon receiving such request you shall immediately remove such a link.
Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided by the law.
LINKS TO THIRD PARTIES
We are not responsible for the content of any offsite websites linked to or from our Website. Links appearing on our website are for convenience and not an endorsement by us. We are not responsible for any website links to or from our Website, and offer no warranties for the content, products or services offered by these linked websites.
TRADE MARKS & COPYRIGHT
All pages of our website and the contents remain our property, our associates, licensors and business partners, which are protected by international and Irish copyright laws. No part of the website may be copied, duplicated, sold or changed in full or in part without prior written consent.
GOVERNING LAWS
Any purchase or refund made on this website will be subject to Irish Law and you shall agree to the exclusive jurisdiction of the Irish courts.