Delivery & Returns
STANDARD DELIVERY TIMES
We aim to deliver your item(s) within 3-5 working days when ordered before midday.
Next day delivery (Republic of Ireland only) is €6.00 order must be placed before 1.00pm.
Next day orders placed on Fridays will be delivered Monday or next working day.
Orders placed on the weekend will be despatched on Monday.
REPUBLIC OF IRELAND DELIVERY TIMES
We aim to deliver within the time scales set out above. A signature will be requested on delivery on delivery as all parcels are sent 1st class recorded delivery or An Post next day.
SHIPPING TO UK
For sales with value less than £135, there is generally no customs duty and there is a special mechanism whereby the Irish exporter can register for UK VAT for this purpose only. Otherwise, the Royal Mail or parcel courier must collect VAT and customs duty where applicable.
These duties typically range from 0% to 25% of the goods' value
STANDARD DELIVERY CHARGES
€6.00 for Republic of Ireland
€9.00 for United Kingdom and Northern
€25.00 for the Rest of Europe
€55.00 for the USA
€55.00 for the Rest of the World
LOCAL PICKUP
Local pickup is available from :
Charisma Fashions
Main St, Rathgoggan Middle
Charleville
Co. Cork
P56 HX57
VAT No. IE8867578R
HAVING TROUBLE TRACKING YOUR ORDER? WE WILL CHECK YOUR ORDER STATUS AND GIVE YOU AN UPDATE.
Please contact us here with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
RETURNS, Refunds and Cancellations
We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.
We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.
You must request a return within 7 days of receiving the item(s) by emailing info@charismafashions.ie and quote your order number.
Your return must be postmarked within 7 days of the return approval date. Returns received after 7 days will be returned for store credit only, and may be subject to a 50% restocking fee on the price of the item(s).
Returns received in worn condition will not be refunded, and may be subject to a 50% restocking fee on the price of the item(s) or may be directly returned to the purchaser.
Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside a bigger box before sending them back to us.
All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.
No exchange is possible on items. If looking for another size, etc, please re-order your item in the size you are looking for, and your original order will be refunded once received.
No Exchange or Refund on Earrings due to hygiene reasons.
No Exchange or Refund on Hairbands, Hair Clips or any Hair Accessory due to hygiene reasons.
Please Note: All items purchased during special promotions or sales are final. We do not offer refunds or exchanges on these items.
If you wish to query before purchase, please contact info@charismafashions.ie